Terms and Conditions
Amendments, Cancellations and Refunds
If, for any reason, you would like to amend your booking after it has been confirmed, we will use all reasonable endeavours to assist you. If you wish to amend your booking and you provide us with more than 7 days written notice prior to the scheduled arrival date, then no charge will be made. If you provide us with less than 7 days prior written notice, then the cancellation charges set out below will apply. If, for any reason, you have to cancel your booking, please contact us immediately. We will consider any reasons for cancellation sympathetically and, if requested by you, we will attempt to offer you an alternative date. Any refund due to you will be paid in accordance with the refunds policy set out below. You may transfer your booking into someone else’s name provided that we are advised of, and are in agreement with, the changes, for which there is no administration fee payable.
If you choose not to accept an alternative date and wish to cancel your booking, or if you amend your booking with less than 7 days’ written notice prior to the scheduled arrival date, the following charges will apply:
- Between 7 days and 1 day before the scheduled arrival date: 50% of the total cost of your event as stated on the reservation confirmation.
- Arrival date or no show: 100% of the total cost of your event as stated on the reservation confirmation.
If you are booked on a tour and it cannot go ahead due to extreme weather conditions, we will reschedule your booking to a suitable mutually convenient date at no extra charge.
Cancellation by us
Estuary Escapades reserve the right to cancel or amend a booking or event but will issue a full refund or find an alternative mutually convenient date.
Schools or groups
Full payment must be made at least 28 days prior to your event taking place. A 20% deposit will be taken on booking.